Refund & Return Policy

Yart House Refund Policy

At Yart House, customer satisfaction is important to us. We work hard to provide quality products, secure packaging, and reliable service. Please review our refund and return policy carefully before placing an order.

By purchasing from Yart House, you agree to the terms outlined below.

Returns

Due to the nature of our products, all sales are generally considered final. However, we may offer replacements, store credit, or refunds in certain situations, including:

Incorrect items received
Damaged products upon arrival
Missing items from your order
Defective products reported within the required timeframe

To qualify for assistance, customers must contact us within 48 hours of delivery.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us immediately at:

Email: contact@yarthouse.shop

Please include:

Your order number
Clear photos of the package and product
A brief explanation of the issue

Our support team will review your request and work toward a fair resolution.

Refund Eligibility

Refunds may be approved under the following conditions:

Product arrived damaged
Incorrect product was shipped
Order could not be fulfilled
Verified shipping issues caused by our error

Approved refunds are issued to the original payment method whenever possible.

Non-Refundable Situations

We cannot offer refunds or returns for:

Opened or used products
Flavor preference dissatisfaction
Orders placed incorrectly by the customer
Delays caused by carriers or customs
Packages marked as delivered by the shipping provider
International customs seizures or import restrictions

Customers are responsible for understanding local laws and import regulations before placing an international order.

Shipping Issues

Once a package has been shipped, delivery times are handled by the shipping carrier. While we do our best to assist customers with tracking and updates, Yart House is not responsible for carrier delays, weather disruptions, or customs processing delays.

Local Meetup Orders

For local meetup transactions:

Customers are expected to verify their order at the time of pickup
Completed meetup transactions are considered final
Refunds or exchanges may only be considered for verified product issues

Order Cancellations

Orders may only be canceled before they are processed or shipped. Once an order has been packed or dispatched, cancellation requests may no longer be possible.

To request a cancellation, contact us as quickly as possible after placing your order.

Chargebacks & Fraud Prevention

Yart House reserves the right to dispute fraudulent chargebacks or suspicious payment activity. Customers attempting payment fraud may be restricted from future purchases.